Privacy Notice

Last Updated: July 30, 2026

This Privacy Notice describes how Innovera.ai, Inc. and its affiliate Innovera.ai Japan G.K. (together, “Innovera,” “we,” “us,” and “our”) handle personal information that we collect from and about you when you visit our website (the “Site”); use the Innovera Platform (the “Platform”); receive our newsletters, emails, and other communications; register for our events; engage with our branded social media accounts; or otherwise interact with us. We refer to the Site, the Platform, and our communications and events collectively as the “Services.” This Privacy Notice also describes the rights you may have under applicable law and how to exercise them.

For purposes of this Privacy Notice, “Personal Information” means information about an identified or identifiable individual, and includes “personal data” as defined in the European Union’s General Data Protection Regulation (“GDPR”), “personal information” as defined in Japan’s Act on the Protection of Personal Information (“APPI”), and comparable terms under other applicable laws.

Please read this notice carefully, together with any terms of use or other agreement that governs your use of the Services. Region-specific disclosures appear in the sections titled “Additional Disclosures for the EEA, UK, Switzerland, and Thailand,” “Additional Disclosures for Japan,” and “Additional Disclosures for U.S. State Residents.”

1. Information We Collect

1.1 Information You Provide Us

Website forms, demo requests, and newsletters. When you complete a form on our Site, request a demo, or sign up for email updates, we collect information such as your first and last name, email address, phone number, LinkedIn profile, organization, position or title, and, if applicable, the name and affiliation of the person who referred you. We also collect any other information you include with your request, such as how you heard about us or which offerings interest you.
Platform accounts. When you create a Platform account, we collect your email address and password credentials to authenticate you. We may also ask for a referral or access code to verify your affiliation with the organization that provides your access. You may choose to add a profile photo, your first and last name, job title, LinkedIn profile link, and phone number.
Events and webinars. When you register for an event or webinar that we host or sponsor, we collect your name, contact details, organization, title, location, dietary, or accessibility needs you choose to share, and other information relevant to the event. We may take photographs or recordings at events, and we will tell you when we do.
Communication with us. When you contact us by email, through our branded social media accounts, through any chat feature we offer, or by telephone or postal mail, we collect your name, username, email address, phone number, postal address, and the contents of your communication.

1.2 Customer Data Processed on the Platform

Our enterprise customers and their authorized users upload, create, and store materials on the Platform, such as project files, documents, datasets, initiative information, and analytical outputs (“Customer Data”). Customer Data may contain Personal Information, for example, the names and business contact details of individuals referenced in a customer’s materials. We process Customer Data on behalf of our customers as a “processor” (or “service provider,” “entrusted party,” or comparable role under applicable law), and our processing is governed by our agreement with the relevant customer, including our Data Processing Agreement. We do not use Customer Data to train artificial intelligence models. If you have questions about Personal Information contained in Customer Data, please contact the organization that provided it; we will assist that organization in responding to you.

1.3 Information We Collect Automatically

Cookies and similar technologies. When you use our Services or interact with our communications, our service providers and we use cookies and similar technologies. A “cookie” is a small text file that a website sends to your browser or device to recognize it or to store information or settings. We use cookies to recognize you when you return, save your preferences (including your cookie preferences), understand which parts of the Site are of most interest, keep the Site working properly, and prevent fraud. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until they expire or you delete them. Where required by law, we ask for your consent before placing cookies that are not strictly necessary. The information collected automatically includes:

information about your device, such as internet protocol (IP) address, browser type, and operating system.
the web pages you visit before and after using our Services.
details of your interactions with our Services, such as the date, time, and duration of your visit and the pages you view.
search terms used to reach our Services.
usage information, such as the number and frequency of visitors; and
general location information inferred from your IP address.

You can disable or limit cookies, or set your browser to alert you when cookies are sent, through your browser settings. If you block cookies, parts of the Services may not function as intended.

Email analytics. We use service providers to send emails, manage subscriptions, and measure the effectiveness of our emails. Our emails contain a unique link to a transparent image that loads when you open the email, and links in our emails pass through a tracking redirect before taking you to the destination. We use this information to understand which content interests our readers. We contractually restrict these service providers from using this information for their own purposes.

1.4 Information from Other Sources

Your organization. We may receive your Personal Information from your employer or a colleague who adds you as an authorized user of the Platform or invites you to create an account.
Business partners and third-party providers. We may obtain Personal Information from business partners, publicly available sources, and third-party data providers that help us update, expand, and analyze our business contact records and support our marketing and networking. For example, we may use LinkedIn or a third-party data provider to update your business contact details in our records. We also obtain company and market information from third-party data providers for use within the Services.

We may combine information we collect about you from these sources. Where combined information identifies you, we treat it as Personal Information.

2. How We Use Personal Information

We use Personal Information for the following purposes:

To provide the Services, including managing your access to the Services and sending technical notices, updates, security alerts, and support and administrative messages.
To operate and improve the Services, including monitoring and analyzing usage, trends, and activity and identifying and fixing errors.
To communicate with you, including responding to your requests, inquiries, and feedback.
To personalize content, including tailoring the content we send or display to you.
For marketing and business development, including informing you about services, offers, and events we think may interest you, and advertising our Services on third-party websites.
To protect the Services and our users, including preventing and detecting fraud, unauthorized access, and other unlawful activities.
To comply with law and operate our business, including legal, accounting, and business recordkeeping; and
For any other purpose described to you when the information is collected.

3. How We Disclose Personal Information

Affiliates. We share Personal Information between Innovera.ai, Inc. and Innovera.ai Japan G.K., and with any future parent, subsidiary, or affiliate under common control with Innovera, for the purposes described in this notice. Joint use disclosures under the APPI appear in Section 12.
Vendors and service providers. We disclose Personal Information to vendors, consultants, and service providers that perform services on our behalf, such as cloud hosting, analytics, and email delivery. We require them by contract to protect Personal Information and to use it only to provide services to us.
Business transfers. We may disclose Personal Information to another company in connection with, or during negotiations of, a merger, acquisition, financing, reorganization, bankruptcy, sale of all or part of our assets, or transition of services to another provider.
Legal requirements and protection. We may disclose Personal Information when we believe it is necessary to comply with law or a lawful request from public authorities, including to meet national security or law enforcement requirements; to protect the rights, property, or safety of Innovera, our users, or others; or to establish, exercise, or defend legal claims.
With your consent. We may disclose Personal Information to third parties with your consent or at your direction.
Social media features. Our Site may offer optional social sharing features that let you share content with platforms such as LinkedIn. Your use of those features is governed by the relevant platform’s privacy policy; please review your settings on those platforms.

We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as reporting, research, and business analysis.

4. Your Choices

Promotional emails. You may opt out of promotional emails at any time by following the unsubscribe instructions in the email or by contacting us at compliance@innovera.ai. We process opt-out requests within ten (10) business days. We may continue to send you non-promotional messages, such as those relating to your account or our business relationship.
Cookies and “Do Not Track.” Most browsers let you reject cookies or alert you when cookies are sent. Innovera does not currently respond to browser “Do Not Track” signals, because no uniform industry standard for them exists. If a standard is adopted, we will assess our response.
Accessing, correcting, or deleting your information. You may access, update, or delete Personal Information you have provided through your account settings or by emailing compliance@innovera.ai. Subject to your agreement with us, you may close your account by emailing compliance@innovera.ai. We may retain certain information where required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements. If we cannot delete information, we will tell you why, subject to legal restrictions.

A note about AI-generated output. Certain features of the Services use AI technology to analyze information and generate output. Because AI models are probabilistic, output may sometimes be inaccurate or out of date. If you believe output within our Services contains inaccurate or outdated information about you, you may ask us to correct or remove it by emailing compliance@innovera.ai. Due to the way AI models work, we may not be able to correct or remove the information in every instance, and we will tell you if we cannot.

5. International Data Transfers

Innovera is based in the United States, and our Platform is hosted in the United States. We and our service providers may store and process Personal Information in the United States and in other countries where we or they operate. These countries may have data protection laws different from those of your country. Where required, we implement safeguards for these transfers as described in Sections 11 and 12.

6. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this notice, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer needed, we delete or anonymize it. Residual copies may remain in backup systems for a limited period until they are overwritten in the ordinary course. Retention of Customer Data is governed by our customer agreements.

7. Security

Innovera maintains administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of Personal Information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are intended for business users and are not directed to children. We do not knowingly collect Personal Information from children under 16 (or a higher age where applicable law requires). If you believe a child has provided us with Personal Information, please contact us at compliance@innovera.ai and we will delete it.

9. Third-Party Websites and Content

Our Services may link to third-party websites, services, and applications that we do not operate or control. This Privacy Notice does not apply to them, and a link does not imply our endorsement or affiliation. Please review the privacy policies of those third parties before providing them with Personal Information.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or in the law. We will post the updated notice on our Site and revise the “Last Updated” date above. If we make material changes, we will provide additional notice, such as a statement on our homepage or an email to you, and where required by law we will obtain your consent.

11. Additional Disclosures for the EEA, UK, Switzerland, and Thailand

This section applies to the extent the GDPR, the UK GDPR, the Swiss Federal Act on Data Protection, or Thailand’s Personal Data Protection Act B.E. 2562 (2019) applies to our processing of your Personal Information.

Controller

Innovera.ai, Inc., 309 Quinnhill Road, Los Altos, CA 94024, USA, is the controller of the Personal Information described in this notice. Where Innovera.ai Japan G.K. is the contracting party with you or your organization, Innovera.ai Japan G.K. is also a controller.

Legal bases

Legitimate interests. We process most Personal Information based on our legitimate interests, where those interests are not overridden by your interests or fundamental rights and freedoms. These interests include:

providing the Services to our customers under our contracts with them.
processing billing and payments.
marketing our Services.
protecting our customers, personnel, and property; and
analyzing and improving our business.

Contract. We process Personal Information where necessary to perform a contract with you or to take steps at your request before entering one.

Legal obligation. We process Personal Information where necessary to comply with our legal obligations, such as export control and sanctions laws and recordkeeping requirements.

Consent. Where required by law, we rely on your consent, for example to send you marketing emails or to place non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Your rights

Access and portability: to obtain access to, and a copy of, your Personal Information, and in some cases to receive it in a structured, machine-readable format or have it transmitted to another controller.

Correction: to have inaccurate or incomplete Personal Information corrected.

Deletion: to have your Personal Information deleted in certain circumstances.

Restriction: to restrict our processing in certain circumstances.

Objection: to object to processing based on our legitimate interests. We will stop unless we have compelling legitimate grounds or need the information to establish, exercise, or defend legal claims. You may object to direct marketing at any time.

Withdrawal of consent: to withdraw consent where we rely on it.

We respond to requests within the time required by applicable law and may need to verify your identity first. Some information may be exempt from certain requests.

International transfers

Where we transfer Personal Information from the EEA, UK, Switzerland, or Thailand to a country that has not been recognized as providing an adequate level of protection, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum, or on another transfer mechanism permitted by applicable law. You may request more information about these safeguards by contacting compliance@innovera.ai.

Complaints

You have the right to lodge a complaint with the data protection supervisory authority in your country of residence, place of work, or the place of the alleged infringement. In Thailand, this is the Personal Data Protection Committee. We encourage you to contact us first so we can try to resolve your concern.

Direct marketing

We send electronic marketing only as permitted by applicable law. You may opt out at any time by following the instructions in our messages or by contacting compliance@innovera.ai.

Contact

Privacy Contact, Innovera.ai, Inc., 309 Quinnhill Road, Los Altos, CA 94024, USA; compliance@innovera.ai

12. Additional Disclosures for Japan

This section applies to Personal Information subject to the APPI.

12.1 Business Operators Handling Personal Information

Innovera.ai Japan G.K., Shin-Aoyama Building West Building 7F, 1-1-1 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan. Representative: Pedram Mokrian, Executive Officer (職務執行者).
Innovera.ai, Inc., 309 Quinnhill Road, Los Altos, CA 94024, USA. Representative: Pedram Mokrian, Chief Executive Officer.

12.2 Purposes of Use

We use Personal Information for the purposes described in Section 2. We will not use Personal Information beyond the scope necessary to achieve those purposes without your prior consent, except as permitted by law.

12.3 Joint Use

Innovera jointly uses Personal Information as follows, in accordance with Article 27, Paragraph 5, Item 3 of the APPI:

Items jointly used

Name, organization, department, position or title, business contact details (email address, phone number, postal address), LinkedIn profile, Platform account information, event registration information, the contents of communications with us, and information about your use of the Services.

Scope of joint users

Innovera.ai Japan G.K. and Innovera.ai, Inc.

Purposes of joint use

The purposes described in Section 2.

Party responsible for management

Innovera.ai Japan G.K., Shin-Aoyama Building West Building 7F, 1-1-1 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan. Representative: Pedram Mokrian, Executive Officer (職務執行者).

12.4 Provision for Third Parties in Foreign Countries

We provide Personal Information to third parties located outside Japan, including Innovera.ai, Inc. and our cloud hosting and other service providers, as follows:

Country: United States of America.
Personal information protection system in the United States: The United States does not have a comprehensive federal law governing the protection of personal information. Personal information is protected by sector-specific federal laws, the Federal Trade Commission Act, and state laws, such as the California Consumer Privacy Act. The Personal Information Protection Commission of Japan publishes information about the personal information protection systems of foreign countries on its website.
Measures taken by recipients: We provide Personal Information to recipients that have established a system conforming to the standards prescribed by the Personal Information Protection Commission, through written agreements that require them to handle Personal Information in accordance with measures equivalent to those required of business operators under the APPI. We are taking necessary measures to ensure the continued implementation of those measures and will provide information about them at your request.

12.5 Security Control Measures

We take the following measures to protect Personal Information:

Basic policy: We maintain this Privacy Notice and internal policies governing the proper handling of Personal Information.
Rules for handling: We maintain internal rules for each stage of handling, including acquisition, use, storage, provision, deletion, and disposal.
Organizational measures: We designate personnel responsible for the handling of Personal Information and maintain a reporting structure for any actual or suspected violation of law or internal rules.
Human measures: We train personnel on the handling of Personal Information and require them to observe confidentiality obligations.
Physical measures: We control access to areas and devices where Personal Information is handled and take measures to prevent theft or loss of devices, electronic media, and documents.
Technical measures: We implement access controls, authentication, encryption, and monitoring to protect information systems that handle Personal Information from unauthorized access.
Understanding the external environment: We handle Personal Information primarily in the United States and take security control measures based on our understanding of the United States personal information protection system described in Section 12.4.

12.6 Requests Regarding Retained Personal Data

You may request that we notify you of the purposes of use of your retained personal data; disclose it (including, at your choice, in electronic form); disclose records of its provision to third parties; correct, add to, or delete it; or cease using it, erase it, or cease providing it to third parties, in each case as provided under Articles 32 to 35 of the APPI. To make a request, contact compliance@innovera.ai. We will verify your identity before responding. We do not charge a fee for these requests.

13. Additional Disclosures for U.S. State Residents

Depending on your state of residence, and to the extent applicable state privacy law applies to our processing of your Personal Information, you may have the following rights, subject to exceptions:

to know and access the Personal Information we have collected about you, including the categories of sources, purposes, and recipients.
to correct inaccurate Personal Information.
to delete Personal Information.
to obtain a portable copy of your Personal Information.
to opt out of the sale of Personal Information, the sharing of Personal Information for cross-context behavioral advertising, and targeted advertising; and
not to receive discriminatory treatment for exercising your rights.

The categories of Personal Information we collect, their sources, the purposes for which we use them, and the categories of recipients are described in Sections 1 through 3. Innovera does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising. We do not knowingly sell or share the Personal Information of consumers under 16 years of age.

To exercise your rights, email compliance@innovera.ai. We will verify your identity before responding. You may designate an authorized agent to request on your behalf, and we may require proof of the agent’s authority. If we deny your request, you may appeal by replying to our decision, and we will respond within the time required by applicable law.

14. Contact Us

If you have questions about this Privacy Notice or our handling of Personal Information, please contact us:

Email: compliance@innovera.ai
United States: Privacy Contact, Innovera.ai, Inc., 309 Quinnhill Road, Los Altos, CA 94024, USA